Terms and Conditions
These Terms and Conditions governs the manner in which Askmonk collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://askmonk.in website (“Site”) & APP.
Askmonk is an app to provide astrology based services in form of solutions to users. The astrologers on the Website / App are not employees of Askmonk. The services offered by the astrologers are their own and Askmonk is not responsible for any problem that may arise between customers and the astrologers. The customers has to verify the credentials of the advisor and take a decision. Askmonk only offers you a platform for interaction with astrologers.
In order to facilitate payments for Product(s) purchased / request for Services by You through Askmonk, at the request of the Sellers/ service providers offers an online payment gateway facility that will facilitate You to make payments in respect thereof to the Sellers/Company using netbanking, credit/debit card account or any other mode acceptable and made available to the customers from time to time, subject to Your complete acceptance and adherence to the terms and conditions hereof as well as the terms and conditions of the website of the payment gateway service provider/s. It is hereby clarified that Company does not itself collect any amount from the purchasers and the entire payment transaction (including collection from the purchasers and distribution to the Company, Vendor\Seller\service providers is conducted by the online payment gateway facility provided.
You shall be entirely responsible for maintaining the confidentiality of your email and password used at Askmonk. You shall be responsible for all uses of your account, whether or not actually or expressly authorized by you. You may change your password by following instructions on the website. You agree that your account, ID, and password may not be transferred or sold to another party. You shall also agree to immediately notify Askmonk of any unauthorized use of your account or any other breach of security known to you.
Monks(Astrologers) at Askmonk
Monks at Askmonk are hand picked by the team behind Product and a panel of in house Astrologers and Mentors. Stating that a Monk can’t Sign Up on his own. Only after going through our rigorous process of selection, one becomes a Monk at Askmonk. However if there is any dispute between Monk (astrologer) or the user Askmonk would not be held responsible under any circumstances.
Refund & Cancellation Policy
Refund, if the customer is not satisfied with the interaction with the monk or astrologer is at the desecration with them. The customer is advised to check the profile of the monk or astrologer whether refund policy exists. If there is no policy that means refund is not offered for the consultations provided by the monk or astrologer at Askmonk. If the cancellation occurs from the monk or astrologer, the customer can ask another question or demand a full refund. If the refund occurs cancellation transaction charge will be deducted. If there is a technical error or a missed question, the astrologers and customers should decide on the further course of action. Best way is to mail us at our support desk. We would go through the refund request and respond accordingly in the next 24 to 48 hrs. Depending on the authenticity of the request, going forward is at the desecration of Askmonk and the associated monk or astrologer.
Askmonk is always there to help customers clarify doubts and concerns that they have corresponding to the questions asked from the assigned monks or astrologers. Best way to do so is to mail us at our support desk. We would go through the request and respond accordingly in the next 24 to 48 hrs. We might or might not go forward with the clarification depending on the authenticity of the request. Going forward is at the desecration of Askmonk and the associated monk or astrologer.
You agree that you shall not host, display, upload, modify, publish, transmit, update or share any information on the Site, that
belongs to another person and to which you do not have any right to;
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
harm minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
Company under the applicable laws.
“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time “
Asking Questions Policy At Askmonk
If a question is asked directly and Monk is unavailable, then Askmonk has the right to deliver the question by in-house panel of Astrologers.
If multiple questions are asked in the same ask question feature of Askmonk, for the price of one question, then Askmonk has the right to select the first part of question. However, Monks at Askmonk would ask the user, through asking information feature, to select any one of the questions and make an edit.
The time based duration is the time up till which the predictions and solutions would be made from the date of posting the question. For example if the Question is posted for 6 monthly duration then the answers and solutions would be for the next 6 months.
Astrology is a science of finding the best possibility of happening or not happening of any future event based on the planetary positions of a native at time of birth. Any issue in the birth details given by User may result in wrong / different predictions for with Askmonk or related astrologers are not responsible in any circumstance ever.
The role of Astrology is limited to Advisory only. To agree or not to agree is the sole prerogative of the User for which Askmonk or its related astrologers can’t be held responsible. Under no circumstances can the predictions, analysis, answers and solutions of Askmonk and related astrologers can be challenged in any court of law.
Vision of Astrology at Askmonk
Astrology is spiritual guidance that one may or may not accept. Skeptics say no. Believers say yes. It is based on interpretation of certain planetary configurations. All Monks at Askmonk are fully independent and they may differ from one another partly or entirely in their analysis, predictions and remedies even for the same chart. It is entirely upto the user to ask question to a particular Monk or to put the question into open.
Limitations of Liability
Any dispute, controversy, or claim arising out of, relating to, or in connection with this Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules in the Indian Law. The arbitration shall be conducted by a single arbitrator, selected in accordance with the rules in the Indian Law, and judgement on the arbitration award may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in Ahmedabad in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in Ahmedabad, Gujarat for any such proceeding.
Your acceptance of these terms
By using Askmonk, you signify your acceptance of these terms and conditions and accept that in any circumstance Askmonk and related astrologers are not responsible for anything. If you do not agree to this policy, please do not use our site or app. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about the terms, the practices of Askmonk, or your dealings with this site, please contact us at [email protected]